Privacy policy

Last Updated: 21 October 2026

At , accessible at https://gemiqe.com/ we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our website or place an order.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Order and Transaction Information

  • Products purchased and order history
  • Order numbers and transaction references
  • Payment status
  • Shipping, delivery, cancellation, return, and refund details

We do not intend to collect or store your complete payment card details or UPI PIN. Payments are handled through the payment providers available at checkout.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and interactions with our website
  • Referral sources and browsing activity

2. How We Use Your Information

Gemiqe may use your information to:

  • Process and deliver your orders.
  • Confirm purchases and provide order and shipping updates.
  • Respond to customer enquiries and provide support.
  • Manage cancellations, returns, replacements, and refunds.
  • Process payments and help prevent fraudulent transactions.
  • Improve our website, products, and customer experience.
  • Understand website traffic and marketing performance.
  • Send promotional offers, product updates, and festive sale announcements where permitted.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website functionality, remember preferences, analyse visitor activity, and measure advertising performance.

These technologies may help us understand how visitors interact with our products and website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will seek consent for non-essential cookies and tracking technologies.

4. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • E-commerce platform providers: To host and operate our online store.
  • Payment service providers: To process payments and refunds.
  • Courier and logistics partners: To deliver orders and manage returns.
  • Analytics and advertising providers: To measure website activity and campaign performance, where applicable.
  • Customer support providers: To respond to your queries.
  • Legal or government authorities: Where disclosure is required by applicable law or a valid legal process.

These service providers may process information in accordance with their applicable privacy policies and contractual or legal obligations.

5. Payment Security

Payments made through our website may be processed by third-party payment service providers.

Your payment information may be subject to the privacy and security practices of the relevant payment provider. We encourage you to review their policies when using their services.

Never share your UPI PIN, banking password, or OTP with anyone claiming to represent Gemiqe.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, dispute resolution, accounting, and legal compliance.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a privacy-related concern or complaint.

To make a request, please contact us using the details in the Contact Us section. We may need to verify your identity before processing your request.

You can opt out of promotional communications using the unsubscribe option, where available, or by contacting us. You may still receive essential messages relating to your orders.

9. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, social media platforms, or other services.

Gemiqe is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website is intended for general customers and is not specifically directed at children.

We handle children's personal information in accordance with applicable law. If you believe personal information has been collected inappropriately, please contact us so we can review the matter and take appropriate action.

11. Promotional Communications

Where permitted, we may send you information about new products, special offers, festive sales, discounts, and other Gemiqe updates.

You may opt out of promotional communications at any time. Opting out will not prevent us from sending essential transactional messages related to your purchases.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below.

Brand: Gemiqe.com

Website: https://gemiqe.com/

Email: shikhacrystals@gmail.com

Phone/WhatsApp: 9311573012

Business Address: Nirala Aspire , D1/801, Noida Exctension , pin code -201306 ,Near Bellina Street, India

We will review privacy-related enquiries and respond in accordance with applicable requirements.